- 3-Configure the sys_popup view for sys_user 4-Go to any existing incident (Default View) and click the Assigned To reference icon, the sys_popup view of sys_user view is shown 5- change the incident to Major Incidents View and click the Assigned To reference icon, the sys_popup view does not show, it shows the default view of sys_user
- The sys_popup views typically display a limited version of the default view of a table. a Service Now administrator can configure the sys_popup view displayed when an end user creates an... Fields Displayed The form view used to determine which fields are in the pop-up is sys_popup. If the table has no sys_popup view, it will use the default view.
- I’m using this functionality to replace the “Add New Item” pop-up dialog on the Request form. I created a new view on the sc_req_item table and the dialog displays nicely for admin and itil users. However, I need ess users to be able to use the new form as well. The dialog appears, but uses the ess view instead of the new view.
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